Refund Policy
1. Monthly subscriptions
All monthly subscription fees are billed in advance and are non-refundable. If you cancel your subscription, you retain access to the platform until the end of your current billing period. We do not issue partial refunds for unused days.
You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing cycle.
2. Annual subscriptions
Annual plans may be refunded within 14 days of the initial purchase if you have not sent more than 1,000 emails during that period. After 14 days, annual subscriptions are non-refundable. If you cancel an annual plan after 14 days, your access continues until the end of the annual term.
3. AppSumo lifetime deals
AppSumo purchases are covered by AppSumo's 60-day money-back guarantee. If you purchased Aledamail through AppSumo and are not satisfied, you may request a full refund within 60 days of purchase directly through AppSumo. After 60 days, all lifetime deal purchases are final.
4. Free plan
The free plan has no charges and therefore no refund applies.
5. Exceptions
We may issue refunds at our discretion in the following circumstances:
- A technical error on our part resulted in a duplicate charge
- The service was unavailable for an extended period due to our infrastructure
- A billing error occurred that resulted in an incorrect charge
To request an exception refund, contact us at support@aledamail.com with your account email and a description of the issue.
6. How refunds are processed
Approved refunds are credited to the original payment method within 5–10 business days, depending on your bank or card issuer. We do not issue refunds via check, wire transfer, or account credit.
7. Contact
For billing questions or refund requests, email support@aledamail.com. We aim to respond within 1 business day.